Verification & Processing Timeline

Upon receipt of the unboxing video, the same shall be reviewed and verified by the Company’s quality team within 12–24 hours. Subject to successful verification and approval, the Company shall:

a) Arrange free pickup of the product from the Customer’s address;
b) Provide a free replacement or undertake repair at no additional cost; and
c) Dispatch the replacement or repaired product within 5–10 business days of approval.